FAQ

Account, security, and verification

Know Your Business (KYB) FAQ
Published on Jan 29, 2025Updated on Apr 1, 20251
How do I register an account on OKX?
Published on May 23, 2024Updated on Jul 31, 202522,443
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Sep 2, 20254
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Apr 1, 2025
How do I submit my proof of address (POA)?
Published on Sep 5, 2023Updated on Sep 4, 2025768
How do I link an authenticator app?
Published on Aug 29, 2023Updated on Aug 20, 202514,316
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Aug 15, 2025
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 2, 202524
Which types of institutions are supported by OKX TR?
Published on Jan 29, 2025Updated on Apr 1, 2025
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Aug 15, 20251
How do I create passkeys? (app)
Published on Aug 16, 2023Updated on Jul 22, 20259,836
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Jul 30, 202582
What onboarding information is required for a family office?
Published on Jan 31, 2025Updated on Aug 15, 2025
How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Jul 22, 20253,674
What onboarding information is required for a Trust?
Published on Jan 31, 2025Updated on Apr 1, 2025

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