FAQ

Account management and security

How do I authorize a new device when I log in?
Published on 31 Aug 2023Updated on 8 Aug 202512,748
How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 8 May 202510,023
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 6 Aug 20253,887
How do I download my account statements?
Published on 6 Nov 2024Updated on 20 Aug 202536
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025376
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 20 Jun 2025352
How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202518,239
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025329
I haven't received the SMS code
Published on 16 Aug 2023Updated on 30 Jul 202527,588
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20255,284
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202570
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025293
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 31 Jul 202521,917
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,417
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 30 Jul 2025437

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